Service Overview
YANDING Information always adheres to the concept of "customer-centric", dedicated to providing customers with high-quality products and excellent service experience. Through strict quality control and continuous technological innovation, we ensure stable and reliable product performance; at the same time, we focus on the professional development of our service team, continuously improving our service system and optimizing service processes to quickly respond to customer needs, providing accurate, efficient solutions and round-the-clock technical support. With "Precision and Trust" as our core values, we always consider customer satisfaction as the standard for measuring success, and strive to create long-term value for customers. In the future, we will continue to deepen our industry expertise, working hand in hand with customers through better products and services to help them achieve sustainable development.
After-sales Service System
Customer Needs
For customer inquiries, complaints, suggestions and other service requirements, we ensure "every matter gets a response, every issue is followed up, and everything is accounted for", making every customer more satisfied.
Response System
We handle customer needs promptly, solve problems as quickly as possible, and activate emergency plans in case of emergencies to ensure customer systems return to normal as soon as possible.
Quality Supervision
To ensure service quality, we establish relevant service level agreements and evaluate whether services are delivered properly through satisfaction surveys and other methods for internal quality supervision.
Maintenance System
We provide proactive services for customer systems, identifying and resolving system issues while optimizing system performance (including but not limited to software upgrades and other services).